Nursing Acceleration Challenge Exam (NACE) PN-RN Practice Test

Which behavior best helps a nurse build trust with a patient?

1. Using terms of endearment, such as "honey."

2. Telling the patient to trust the nursing staff.

3. Promptly responding to the patient's requests.

4. Addressing the patient by first name.

The correct answer is: Promptly responding to the patient's requests.

Promptly responding to the patient's requests is a key behavior that fosters trust between the nurse and the patient. When a nurse is attentive and responsive, it signals to the patient that their needs and concerns are being taken seriously. This responsiveness not only alleviates the patient's anxiety but also demonstrates that the nurse is committed to their care and well-being. Building trust is essential in a healthcare environment, as it can lead to better communication, increased patient satisfaction, and improved health outcomes. When patients feel that their requests are met promptly, they are more likely to feel valued and respected, which strengthens the nurse-patient relationship. In contrast, using terms of endearment may come off as overly familiar or unprofessional depending on the patient's background and preferences. Telling the patient to trust the nursing staff does not establish a trustworthy relationship; it’s an instruction rather than a behavior that builds confidence. While addressing the patient by first name can contribute to a more personal connection, it does not have the same immediate impact on trust as being responsive to their needs.